Alliance FAQ
FAQ

The Mopria Print Service lets users easily customize color, number of copies, duplex, paper size, page range, media type and orientation and also features finishing options such as punching, folding and stapling. Additionally, the app also includes workplace features like user authentication, pin printing and accounting.

Mopria Print Service is a mobile printing solution that enhances the print functionality and with this service, you can connect and print to any Mopria certified printer without additional setup. For instance, if you find yourself in need of printing to a variety of different printers from different manufacturers, for example, in your place of work or perhaps at a friend’s house, Mopria Print Service can save you the hassle of installing yet another manufacturer’s printing application and learning a different user interface every time you are faced with the need to print to a new device.

Many native Android apps currently support printing, including Gmail, Photos, and Drive. With other apps, like Chrome, you can “share” content to Mopria, and then print. Additionally, other popular apps available in the Google Play Store include the print feature.

  1. An Android smartphone or tablet with the Mopria Print Service app installed
  2. A printer, MFP, or print accessory that is Mopria-certified (go here for a list of certified devices)
  3. A wireless networkconnected to both the Android device and the printer, MFP or print accessory. If both the Android device and the printer, MFP or print accessory support Wi-Fi Direct, no wireless network is needed.

Note: Mopria Print Service is not supported through public wireless networks such as public Wi-Fi hotspots, Bluetooth connections, or cellular 3G or 4G data connections.

Mopria Print Service is now a standard, factory installed app on many mobile device models.

If you installed Mopria Print Service from the Google Play Store, it can easily be uninstalled by clicking “uninstall” on either the Mopria Print Service app page or in the Android application manager.

If you are using a mobile device that included a factory installed version of Mopria Print Service, see one of the following links for further instructions:

  • Click here if you use an Amazon device.
  • Click here if you use a Huawei device.
  • Click here if you use a ZTE device.

Go to the Mopria Certified Printers page to see the latest list of certified devices.

When there are multiple print services installed on your device (e.g., Mopria, Google Cloud Print, etc.), or if the printer has Wi-Fi Direct enabled and the printer is also on the same network as your mobile device, the printer may be displayed twice on the printer list. You may be able to resolve this issue by filtering down to one active print service through the print settings menu or by disabling the Mopria option to search for Wi-Fi Direct printers.

  1. Go to Settings > Printing. ( With certain Samsung models, go to Settings > Wi-Fi > More connections > Printing Select Mopria Print Service.
  2. Tap the 3-dots icon and choose "add printer".
  3. Tap the "+" icon to add your printer.
  4. Enter your preferred printer name and printer IP address.

If you prefer, add your printer manually during the print flow:

  1. Tap “All printers”.
  2. Tap the “+” icon (you may need to scroll to the bottom of the printer list first).
  3. Tap “Mopria Print Service”.
  4. Enter your preferred printer name and printer IP address or Host name.

Printers may be grayed out if they were used previously, but then disconnected from the wireless network the printer is on or the printer is offline / powered off.

While a print job is being sent to the printer, you should be able to pull down on the notification bar at the top of your Android device screen to view either a message or a progress bar. Tap on the bar to Cancel or Restart a print job. After the print job completes, the information is no longer available.

From the printer control panel: Tap the “Cancel” button.
From the Print dialog box: Tap the “Cancel” button.
From your mobile device screen: Pull down a notification bar from the top of the screen or tap on the print progress screen, then tap the “Cancel” button.

There are three ways to view the ink or toner levels of your printer using the Mopria Print Service app:

  1. Launch the Mopria Print Service from your home screen or app drawer and tap on a printer to see its ink or toner levels.
  2. From the print preview page, tap “printers” in the drop down menu and then tap “All Printers” at the bottom of the menu. Then tap the "i" icon on the right of a printer to see its ink or toner levels.
  3. In the Settings menu, select “Print Settings”, then select Mopria Print Service. Tap the "i" icon on the right of a printer to see its ink or toner levels.

Note: Methods 2 and 3 are available on devices running Android 7 or later. Method 1 may not be available with older versions of the Mopria Print Service that are pre-installed on some devices.

To connect via Wi-Fi Direct, you may need to enable Wi-Fi Direct mode in your printer. Please refer to the printer manufacturer’s support page for details. If necessary in your mobile device, select the Wi-Fi Direct printer when sending the print job and then follow the connection steps in the print flow.

If your mobile device is accessing a Wi-Fi network, but does not support concurrent Wi-Fi Direct connections, you must switch temporarily from the Wi-Fi network to the printer’s Wi-Fi Direct connection. This Wi-Fi Direct connection is for printer use only. Be sure to reconnect to your local network when you’ve completed printing to access the Internet again.

  1. Verify the Mopria Print Service is turned on (Go to Settings -> Printing to turn on the Mopria Print Service)
  2. Verify that your mobile device is on a wireless network.
  3. Verify that your printer is on the same wireless network. (Please note: If your mobile device and printer are not on the same wireless network, you may be able to use Wi-Fi Direct printing. See How do I connect using Wi-Fi Direct? above).
  4. Verify that your printer supports Mopria Print Service.
  5. Verify that your printer has been properly set up to enable Mopria. (Please note: This may require logging into the printer’s embedded web server to enable Mopria.)

If you have done all of the above, and you still cannot print, try the following:

  1. Make sure that the printer is turned on. If the printer is on, turn it off and then on again to see if this resolves the issue.
  2. Make sure that the wireless access point/router is turned on. If it is on, turn it off and then on again to see if this resolves the issue.
  3. Make sure that the printer has paper in the tray, and that ink or toner is not empty.
  4. Make sure that there are no error messages on the printer control panel.
  5. Make sure that the printer has the latest firmware version installed.

Mopria powers the Samsung Print Service to print to any Mopria certified device. In addition, Mopria technology enables users to share PDF and image files from the favorite app to the Samsung Print Service to be printed.

Starting with Windows 10 October 2018 Update, Windows has added support for Mopria certified printers. When a driver is not available, Windows can install these printers without you needing to install any additional software or drivers.

Most modern printers support the Mopria standard and are Mopria certified. Please check the Mopria Certified Products list to determine if your printer is Mopria certified.

Mopria gives users the ability to locate and connect to printers on the same Wi-Fi network as your device whether you are at work, at home, or on-the-go.

Mopria is a printer industry designed standard offering a set of standards offering simple and seamless way to print to millions of certified printers and multi-function printers. It eliminates the need to install any additional software or drivers allowing you to easily print, regardless of the printer’s brand.

  • When you upgrade to Windows 10 October 2018 Update, your installed printers will continue to work using the same printer driver as before.
  • When you install a new printer, and your Windows PC or Print Server has access to Windows Update, the correct driver is automatically downloaded and installed.
  • If you install a new printer when Windows Update is not available, a driver will not be automatically installed. In this case, Windows will install Mopria certified printers without requiring an external driver.

Yes, you may still install a printer driver from any printer manufacturer.

Yes, you can print to a Mopria certified printer using a mobile device or desktop PC.

The Mopria print technology supported by Windows 10 lets users easily customize color, print quality, resolution, number of copies, duplex, paper size, page range, media type, orientation, input tray selection and output bin selection.

The majority of new printers and over 120 million printers already sold are Mopria certified. Certified printer brands include Brother, Canon, Dell, Epson, Fuji-Xerox, HP, Konica Minolta, Kyocera, Lexmark, Pantum, Ricoh, Samsung, Sharp, Toshiba, and Xerox.

Go here to see the latest list of Mopria certified devices.

Mopria collects no information when you print.

Go here to learn about diagnostics, feedback, and privacy in Windows 10.

The Mopria Scan app lets you easily scan photos, documents, and any printed content directly to your Android mobile device using scanners and multi-function printers (MFPs).

Mopria Scan features:

  • Initiate scan from the Mopria Scan application
  • Initiate scan from other applications: email, file browsers, etc.*
  • Select scan resolution
  • Select color or B/W
  • Select scan format: PNG or PDF
  • Select input type: photos, documents, etc.
  • Discover scanners automatically over Wi-Fi
  • Add scanners manually using IP address
  • Select scan area
  • Edit scan file name
  • Save scans on the phone or tablet
  • Share scans to other applications: email, file browsers, etc.*
  • Share scans to cloud services: Dropbox, Evernote, Google Drive, etc.*
  • Print scans*

*requires additional applications also be installed on the Android device

Most scanner brands and multi-function printers (MFPs) are supported by Mopria scan including brands such as Brother, Canon, Dell, DEVELOP, Epson, Fuji Xerox, Gestetner, HP, Infotec, Konica Minolta, Kyocera, Lanier, Lenovo, Lexmark, NRG, OKI Data, Pantum, RICOH, Samsung, Savin, Sharp, TA Triumph Adler-UTAX, Toshiba, and Xerox.

  1. A smartphone or tablet with the Android Operating System
  2. A scanner or MFP that is Mopria certified
  3. A wireless network

If you cannot find your scanner after connecting to a Wi-Fi network, follow these steps:

  1. Open Mopria Scan.
  2. Tap the 3-dots icon and choose “Add Scanner.”
  3. Enter your scanner’s name and IPv4 address.
  4. Tap the “[check icon]”.

Your scanner will appear in the Mopria Scan list.